Privacy policy
PRIVACY POLICY
1. Introduction
Welcome to Well & Wild (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, place an order, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly when you:
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Create an account
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Place an order
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Sign up for newsletters
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Contact customer service
Personal information may include:
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Name
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Email address
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Telephone number
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Billing and shipping address
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Payment information (collected via secure third-party processors)
Non-personal information may include:
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IP address
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Browser type
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Device details
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Pages viewed and time spent
3. How We Collect Information
We collect personal data:
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Directly from you when you enter it on our site
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Automatically when you browse our site (e.g. cookies)
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From third parties (e.g. payment processors)
4. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Communicate important updates (order status, shipping, returns)
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Personalise your experience
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Improve our website and services
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Send marketing messages (if you opt in)
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Monitor and prevent fraud or abuse
We only use your data for the purposes listed above and where we have a legal basis to do so.
5. Marketing Communications
We may send you newsletters and promotional emails if you opt in to receive them.
You can opt out at any time by:
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Clicking “unsubscribe” in an email, or
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Contacting us at info@wellandwilduk.com
6. How We Share Your Information
We may share data with:
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Third-party service providers (e.g. payment processors, delivery companies)
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Analytics providers
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Legal authorities if required by law
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Fraud prevention services
We do not sell your personal information to third parties.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
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Improve user experience
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Analyse site usage
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Remember login sessions
You can control cookies via your browser settings. Disabling cookies may affect site functionality.
8. Data Security
We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, change or destruction. No system is 100% secure, but we use industry-standard practices to protect your data.
9. Data Retention
We retain personal information for as long as necessary to:
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Fulfil the purposes outlined in this Privacy Policy
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
10. Your Rights Under UK GDPR
If you are located in the UK or EEA, you have rights regarding your personal data, including:
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Access your personal data
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Rectify inaccuracies
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Erase personal data (“right to be forgotten”)
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Restrict or object to processing
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Withdraw consent at any time
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Data portability
To exercise any of these rights, contact us at info@wellandwild.co.uk.
Please note, we may need to verify your identity before fulfilling certain requests.
11. Children’s Privacy
Our site is not intended for children under 16. We do not knowingly collect personal data from minors.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated effective date.
Your continued use of the site after changes indicates acceptance of the updated policy.
14. Contact Us
If you have questions, complaints, or requests about this policy or your personal data, please contact:
Well & Wild
1B Windermere Avenue
London, SW19 3EP
United Kingdom
Email: info@wellandwilduk.com