Privacy policy

PRIVACY POLICY

1. Introduction

Welcome to Well & Wild (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide directly when you:

Create an account
Place an order
Sign up for newsletters
Contact customer service

Personal information may include:

Name
Email address
Telephone number
Billing and shipping address
Payment information (collected via secure third-party processors)

Non-personal information may include:

IP address
Browser type
Device details
Pages viewed and time spent

3. How We Collect Information

We collect personal data:

Directly from you when you enter it on our site
Automatically when you browse our site (e.g. cookies)
From third parties (e.g. payment processors)

4. How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate important updates (order status, shipping, returns)
Personalise your experience
Improve our website and services
Send marketing messages (if you opt in)
Monitor and prevent fraud or abuse

We only use your data for the purposes listed above and where we have a legal basis to do so.

5. Marketing Communications

We may send you newsletters and promotional emails if you opt in to receive them.

You can opt out at any time by:

Clicking “unsubscribe” in an email, or
Contacting us at info@wellandwilduk.com

6. How We Share Your Information

We may share data with:

Third-party service providers (e.g. payment processors, delivery companies)
Analytics providers
Legal authorities if required by law
Fraud prevention services

We do not sell your personal information to third parties.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve user experience
Analyse site usage
Remember login sessions

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

8. Data Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, change or destruction. No system is 100% secure, but we use industry-standard practices to protect your data.

9. Data Retention

We retain personal information for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

10. Your Rights Under UK GDPR

If you are located in the UK or EEA, you have rights regarding your personal data, including:

Access your personal data
Rectify inaccuracies
Erase personal data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Data portability

To exercise any of these rights, contact us at info@wellandwild.co.uk.

Please note, we may need to verify your identity before fulfilling certain requests.

11. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated effective date.

Your continued use of the site after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions, complaints, or requests about this policy or your personal data, please contact:

Well & Wild
1B Windermere Avenue
London, SW19 3EP
United Kingdom

Email: info@wellandwilduk.com